Pues eso, esque no sé si le he entendido mal o qué pero ahora no tengo respuesta sobretodo lo de : 1) full refund. Gracias
Hi. Thank you so much for waiting.
I think your package is lost somewhere. so sad...
and I am so sorry about the lost package.
I have two options for lost package.
1) full refund
2)second delivery to another address. (this option is available only once)
once again, I am so sorry about the lost package, and please let me know which way you feel better.